Recov watches your line. The second a call goes unanswered — mid-install, after hours, deep in a heat-wave rush — it sends the customer a text from your business number before they dial the next HVAC company in the results.
Your techs are under a unit, your office line is already lit up, and the phone keeps ringing. Every one of those rings is a customer deciding how patient they feel — and most won't wait for a callback.
Call volume spikes hardest exactly when your crew is stretched thinnest — the first heat wave, the first cold snap.
No-heat and no-AC calls don't wait for business hours. Neither does the competitor who picks up at 9pm.
A two-truck shop can't staff a full-time receptionist. One missed ring can mean one lost service agreement.
Recov sits quietly behind your existing number. Nothing changes about how customers call you — only what happens the moment you can't pick up.
Your phone forwards the unanswered call to Recov automatically — busy, no answer, or after hours.
→Recov texts the caller from your business line: acknowledged, not ignored, within seconds of the missed ring.
→The conversation lands in your Recov inbox. You call back with context, ready to book the job — not chasing a cold lead.
We didn't start with generic call-tracking and bolt on an HVAC label. The whole setup is built around how your calls actually come in.
No-heat, no-cool, and leak calls get a different tone than a routine maintenance inquiry — written so urgent jobs don't sit in a generic queue.
Multi-location operators get a dedicated line and inbox per crew, not one shared bucket of mixed messages.
Record your own greeting — customers hear you, not a generic robotic line, before the text ever goes out.
Forwarding sits on top of the number you already advertise on your trucks, your site, and your van wraps.
Reach out and we'll set up your line, walk through call forwarding with you, and have Recov live within a day.