These Terms of Service ("Terms") govern access to and use of the Recov missed-call recovery service (the "Service"), operated by Recov ("Recov," "we," "us," or "our"). By signing up for or using the Service, a business ("Client," "you") agrees to these Terms.
Recov provides automated detection of missed, unanswered, or forwarded calls to a Client's designated phone number, and sends follow-up SMS text messages to callers on the Client's behalf. The Service may also include call logging, message inboxes, and optional custom voice greetings.
All automated messages sent through the Service will include a means for the recipient to opt out (e.g. replying STOP). You agree not to attempt to circumvent or disable this functionality.
Use of the Service is billed according to the pricing plan selected at signup. Fees are billed in advance on a recurring basis unless otherwise stated. Recov may change pricing with advance notice. Failure to pay may result in suspension or termination of the Service.
We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. The Service depends on third-party telecommunications carriers and infrastructure providers, and outages or delays on their end may affect call forwarding, messaging, or logging.
Either party may terminate use of the Service at any time. Recov may suspend or terminate access immediately if a Client violates these Terms, applicable law, or carrier messaging policies.
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Recov will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business, arising from use of or inability to use the Service.
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.
Questions about these Terms can be sent to rknox@recovcom.com.